SIG Lite
Control BCM-12
Extractive Review Standard
How to answer 'What is your communication protocol for notifying customers during service outages?' on a SIG Lite
Reviewer Guidance & Pitfalls
Cite your public status page (e.g. status.[company].com) and email notifications for major incidents.
Example Answer Passing Enterprise Audit
Compliant Response Template
Service health is broadcast live via our public status page [status URL]; customer admins receive email updates within 15 minutes of major outages.
Filling out a CAIQ or SIG Lite right now?
QuietQuestionnaire automatically drafts answers with citations from your own SOC 2 report, catches contradictions reviewers reject, and locks exports behind cryptographic human sign-off.
Zero spam. 100% confidential. No credit card required.